This certified workshop has its focus on two main aspects of data management (which includes data integrity) and effective communication (takes the effectiveness required for business meetings into account).
In managing data effectively, it is essential that administrative professionals know, not just how to gather relevant data, but what exactly to collect, as applicable to their intended use. Further, the data will need to be collected in a manner that helps to present it to the recipient, such that it is useable for them.
The effective communication part of the workshop will focus on managing business meetings (including the taking of minutes), business writing, report writing as well as public/professional speaking, emphasising presentation skills and business etiquette. Participants will be engaged with the utilisation of targeted communication skills.
Over the course of the training, participants will learn ways to make their administrative skills count. They will learn how to plan and structure their assigned duties in an excellent manner, and how to prepare accordingly, and be able to speak and write good and clear English, even whilst under pressure.
At the workshop, amongst other topics, the participants will learn how to:
 Gather relevant data
 Organise and present data professionally, including the use of tables and charts
 Plan meetings, including ensuring the appropriate environment
 Conduct minutes management – taking, reading and reviewing
 Ascertain the importance of effective communication and taking responsibility for it in the workplace
 Work with verbal and non-verbal communication and how they are used
 Use forms of effective written communication: letters, emails, proposals, and reports
 Identify different types of business meetings, and the situations they can be adapted to
 Learn effective reading skills and listening techniques
 Learn the rudiments of editing and proofreading documents
 Can practise speaking publicly, including the use of presentation skills to enhance communication
 Explore better use of Microsoft Word to write properly
 Be able to build confidence such that it will aid open and free communication with some assertiveness

Who Should Attend
• Business Managers
• Business Administrators
• Entrepreneurs
• Secretaries / Personal Assistants
• All Employees (Management and Staff)