This course is to equip delegates with the knowledge and skills required to participate fully in Root Cause Analysis (RCA) projects involving the use of the basic tools by participants during the course. Ideally the RCA programme must be embedded into the organisation’s Quality Management System as being a core part of the Continuous Improvement process. It is very important that participants use the tools in practice to the point where they demonstrate their use in a real-life situation. During the course, participants will be split into teams. Each team will select a project to run through the course, and it will finish with presentations by each team. By the end of the course, participants will be able to:  Describe the purpose of Root Cause Analysis  Explain the purpose, content and interrelationships between the basic Root Cause Analysis quality improvement tools  Participate fully in Root Cause Analysis teamwork  Gather objective evidence, through effective interviewing, observation, sampling and note taking  Analyse and interpret information in order to determine conformance with requirements  Participate in presentations of completed projects, including writing valid, factual and value-adding project reports Who Should Attend • Project Board Members • Managers • Supervisors • Team leaders and team members • Programme & Project Managers