Privacy and Cookies

Effective Date: [August 1, 2025]

1. Who We Are

MakeWay Global is a UK-based, internationally accredited organisation delivering leadership and executive management programmes. This Privacy Policy applies to all data collected through our services, including instructor-led and self-paced programmes, consultancy, retreats, and related interactions.

2. Information We Collect

We may collect the following types of personal data:

– Contact Information – Name, email address, phone number, job title, and organisation.
– Booking Details – Course selections, payment records, attendance, and course preferences.
– Technical Data – IP address, browser type, device identifiers, and website usage via cookies.
– Communication Records – Emails, forms, and verbal or written queries.
– Feedback & Assessments – Course evaluations and post-training surveys.

3. How We Use Your Information

Your data is processed to:

– Deliver training and consultancy services effectively
– Administer bookings, payments, and certifications
– Communicate with you about services, schedules, or updates
– Respond to your enquiries and support needs
– Improve our services and tailor user experience
– Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on the following grounds:

– Contractual necessity – to provide services you have requested
– Consent – where applicable, for optional communications or recordings
– Legal compliance – to meet legal obligations
– Legitimate interests – for improving services and operational efficiency

5. Sharing Your Data

We do not sell your data. However, we may share it with:

– Service providers and subcontractors involved in service delivery
– Payment processors and banks (for transaction purposes)
– Legal or regulatory authorities when required by law

All third parties are required to respect your data and only use it as instructed by us.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the right to:

– Access the personal data we hold about you
– Correct any inaccurate or incomplete data
– Request deletion of your data where applicable
– Object to or restrict processing in certain circumstances
– Withdraw consent at any time (where consent is the basis for processing)
– Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

9. Cookies and Website Use

Our website may use cookies to enhance your experience. You can manage cookie preferences via your browser settings. We do not use cookies for advertising or unsolicited marketing purposes.

10. Recordings and Media

No video or audio recordings will be made by MakeWay Global without your prior verbal or written consent. We prohibit attendees from recording our sessions without prior approval.

11. International Data Transfers

Your personal data may be processed outside the UK where necessary for service provision. We ensure such transfers are subject to appropriate safeguards in line with data protection law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or direct email.

13. Contact Us

For questions or concerns regarding this policy or your data:

📧 Email: training@makewayglobal.com
🌐 Website: www.makewayglobal.com