The concept of ‘Benchmarking’ is core to the successful application of Hoshin Kanri style management. Most people are aware that the acronym KPI means Key Performance Indicators, but it is less common for people to know how they are best derived, managed and used in order to beat the competition. This course is based on over 40 years of face-to-face experience in helping companies to deal with this. Benchmarking is core to this but that is also misunderstood. If it is not done properly, the results can even be misleading, if not disastrous.
By the end of the course, participants will have a plan for their own organisations which they can share with their respective team members to make significant improvements to business performance.
At the workshop, amongst other topics, the participants will be able to:
 Create a Corporate vision for their organisation with tangible objectives.
 Identify the Key Drivers for the organisation (typically approximately eight altogether)
 Identify the Key Performance Indicators for each Driver.
 Identify where ‘current performance’ is known and what needs to be identified
 Identify through Benchmarking, the Target Performance
 Know how the target performance can be achieved.
 Share what they have learned with their Executive Teams

Who Should Attend
• Chief Executives
• Members of the Executive team. We would encourage the entire teams to participate
• Executives who specialise in Business Strategy
• Corporate management development officers