Are the Goals you create clear to your Employees?
January 12, 2026
Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
₦250,000.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
₦250,000.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Students Love Us!
Thank you MakeWay Global for a seamless opportunity to learn and implement the LeanSixSigma body of knowledge. I made my black belt!
Obele Godsfavour
Excellent learning experience with Kola. I got my yellow badge in one sitting!!
Uduak Effiong
The sessions were very educating and eye opening! I look forward to putting to good use all i have learnt to improve processes organization.
Mary Ogunpeju
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Thank you MakeWay Global for a seamless opportunity to learn and implement the LeanSixSigma body of knowledge. I made my black belt!
Obele Godsfavour
It was a very insightful training experience, the facilitator had a good grasp of the topic and concept and his delivery style is excellent!
ADEBOLA SURAKAT
Top notch training, and i enjoyed every bit of it... Let's go on with Kaizen.
Chizuru Nwankwonta
I am now Lean Six Sigma Yellow Belt certified. Thanks to MakeWay Global for training me. I will recommend MakeWay Global any day and any time to anyone. I am fully ready for my Green Belt certification training with MakeWay Global.
Afuamhen Albert
Knowledgeable facilitator. Very practical
Efe Michael Denedo
I really enjoyed my journey with MakeWay Global. My Lean Six Sigma training was very interesting and useful Grand Merci à Kola
Karima Loucif
MakeWay Global is undoubtably the best training company I have worked with. Their professionalism, ability and willingness to help is genuinely second to none. Kabir Walker
Kabir Walker
Thoroughly enlightening
Sandra Okonkwo
Fantastic Training! Kola is a great teacher.
Nkiru Umeh
Excellent learning experience with Kola. I got my yellow badge in one sitting!!
Uduak Effiong
The facilitator "Mr Kola" was top notch
Rafael Ariguzor
The training sessions were involving and relevant to my workplace. post training support was also amaing
Gigaloluwa Ilori
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
Fantastic Training! Kola is a great teacher.
Nkiru Igwe
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Aanuoluwapo S
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After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
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