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September 14, 2026
Introduction to Process Design – FD106
₦500,000.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Introduction to Process Design – FD106
₦500,000.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Overview
Gain an understanding of the fundamentals of process design with this introductory course. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Process Design.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Process Management
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
- Process design/definition applied in continual and step change improvement activities
Contact training@makewayglobal.com to apply for this course.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Students Love Us!
A great eye opener and a motivation for continuous improvement praticability
Kunle Akinbowale
A good summary of Agile project management!
Joshua Agbogidi
Great time learning about The Lean Six Sigma
AKINYEDE ADEDOYIN
Felicitation!!
Marna Boyi
Very practical learning experience
Olanrewaju Ibidapo
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Overview
Gain an understanding of the fundamentals of process design with this introductory course. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Process Design.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Process Management
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
- Process design/definition applied in continual and step change improvement activities
Contact training@makewayglobal.com to apply for this course.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
Fantastic tutor for a professional and well executed course. Focused tuition to support learning with a friendly and open platform for discussion. Highly recommend!
Sam Ruark
The team is very professional and the quality of delivery is top notch. Customer satisfaction is also very good and it's good value for your time and money.
Eniola Boluogun
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
It was a very insightful training experience, the facilitator had a good grasp of the topic and concept and his delivery style is excellent!
ADEBOLA SURAKAT
Great training and great instructor. Very meticulous and professional. Happy to have been able to participate and learn
O'Neil Rane
They have a good grasp of all the trainings that they offer and support students to get their work out with great quality
AKANDE AUGUSTINE
This has been a fantastic experience for our organization. Incredible knowledge of Lean Six Sigma by the facilitator.
energy training
Excellent training Instructors
Bernard Okpe
The facilitator was knowledgeable and was able to break down the concepts and tools to everyone's level.
Jide Babalola
Excellent learning experience with Kola. I got my yellow badge in one sitting!!
Uduak Effiong
Thank you MakeWay Global for a seamless opportunity to learn and implement the LeanSixSigma body of knowledge. I made my black belt!
Obele Godsfavour
Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
Lucy Kemboi
The training delivered by Kola Olutimehin was superb and excellent, he is such a talented trainer in Lean six sigma.
Bolatito Babafemi
Makeway Global is a highly professional organization. The quality of their materials, feedback and communication will push you to succeed
Afolabi Odumuyiwa
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After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
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