Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
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Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
₦0.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 5 Days |
|---|
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Students Love Us!
It was a very insightful training experience, the facilitator had a good grasp of the topic and concept and his delivery style is excellent!
ADEBOLA SURAKAT
The team is very professional and the quality of delivery is top notch. Customer satisfaction is also very good and it's good value for your time and money.
Eniola Boluogun
Excellent training Instructors
Bernard Okpe
Very practical learning experience
Olanrewaju Ibidapo
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Aanuoluwapo S
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Knowledgeable facilitator. Very practical
Efe Michael Denedo
Fantastic Training! Kola is a great teacher.
Nkiru Umeh
A good summary of Agile project management!
Joshua Agbogidi
Delivered with exceptional quality
Adedayo Adeyeba
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Pretty good Trainer. Kola is absolutely amazing and the company knows the lean six sigma well and communicates this well.
Ozioma Cynthia Ughelu
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Aanuoluwapo S
This has been a fantastic experience for our organization. Incredible knowledge of Lean Six Sigma by the facilitator.
energy training
The facilitator "Mr Kola" was top notch
Rafael Ariguzor
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
Great training and great instructor. Very meticulous and professional. Happy to have been able to participate and learn
O'Neil Rane
It opened my eyes to se new ways and methodologies of improving system processes
Taiwo Aluko
Fantastic tutor for a professional and well executed course. Focused tuition to support learning with a friendly and open platform for discussion. Highly recommend!
Sam Ruark
I really enjoyed my journey with MakeWay Global. My Lean Six Sigma training was very interesting and useful Grand Merci à Kola
Karima Loucif
Fantastic Training! Kola is a great teacher.
kiki Fredricks
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After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
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TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
