There are different forms of Continuous Improvement activities ranging from the activities of specialist and experts in the critical disciplines in an organisation’s key business processes, management teams that are formed to tackle emergency, sporadic and unpredictable problems that can arise unexpectedly at anytime and anywhere. These can range from being potentially catastrophic at one extreme to frustrating, but not business threatening at the other, and then parochial departmental problems which can be myriad in number with new ones appearing almost every time a change takes place in the processes. All these situations require different team structures, and varied needs. To be effective, they require monitoring, mentoring and support.

The term ‘to facilitate’ means ‘to make easy’ and this is the role of the facilitator. It is a highly specialised job that requires good people skills, understanding of group dynamics, and expertise in the methods used by the respective groups. They also need to be respected by management and have the authority to perform their tasks.

This 4-day course is designed to help designated facilitators to develop those skills, and where appropriate, to be able to pass them on to others. Selection of appropriate personnel to perform this role is critical to success.

The status of the would-be facilitator is not important. They can be selected from any management level, even though to operatives in the processes. What is critically important is that their personality is such that they will be respected by people at all levels, and of course, the ability for them to grasp the importance of the tools and techniques involved, and the people dynamics and politics across the board. They are special people.

By the end of the course, participants will have demonstrated, by participation in presentation of projects carried out during the course, a solid understanding of the process of Root Cause Analysis and be able to teach the relevant tools to others, and to have created a solid platform of skill in the basics to enable them to easily continue their development later to all levels of Six Sigma through to eventually Master Black Belt.

At the workshop, amongst other topics, the participants will be able to:

• Identify, analyse and solve work related problems and to pass these skills to others.
• Facilitate improvement teams at all levels of organisation
• Become part of the corporate management team if they are not so already

Who Should Attend

• Potential facilitators
• Those wishing to appoint suitable facilitators
• Current facilitators