There are not many expressions in business that sound more universally acceptable than continuous improvement. Most organisations would agree that they should continually improve. However, I have found that there is a real difference between believing in continuous improvement and […]
Topics With Answers
An organisation can have excellent systems, clearly defined processes and sophisticated performance measures, yet still struggle to achieve the results it is capable of achieving.One reason that is often overlooked is the fact that the people doing the work […]
There is a phrase I hear increasingly in organisations: operational excellence. Operational excellence is not simply about doing things faster. It is not synonymous with cost reduction. It is not a project that begins when performance is poor and ends […]
There is a mindset I have encountered repeatedly in organisations: the boss is supposed to be the brainiest person in the room. Sometimes, this is not merely an assumption made by employees. Some leaders themselves may reinforce it. The result […]
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