TQM is the abbreviation popularly used for Total Quality Management.

The industrial methods that many emerging nations are using are much the same as were originally developed in Japan. These have proved to be far superior to any Western alternative and have the advantage of proving acceptable regardless of race or creed. The reason being that they are based on universally acceptable human concepts, namely:

“To recognise that each person is the expert in his or her own job and by using the collective thinking power and job knowledge of all their people working with a common objective and to bring out man’s infinite capabilities.” (Professor Kaoru Ishikawa)

These are nice sounding words but to make them meaningful, there is a definite structure behind these platitudes that are proven to be devastatingly successful where properly applied. One of our executive directors, David Hutchins, has been described in Japan to “…understand Japanese culture better than any other known European.”

In this very participative course, it is our intention to enable participants to obtain a first-hand experience of putting the relevant concepts into practice during the course to enable them to evaluate how they might be applied on their own organisations wherever they may be and regardless of industry.

At the workshop, amongst other topics, the participants will be able to:

• Evaluate the potential of TQM for the future performance of their organisations and move towards becoming a global leader.
• Appreciate the importance of careful pre-planning before attempting implementation.
• Identify the key resistance to change issues to expect, both prior to and during implementation, and how they may be resolved.
• Form associations with the course providers and other participants to support each other in the future.
• Confidently explain the concepts of TQM to opinion influencers in their organisation.
• See a career path for themselves and others before, during and after implementation.

Who Should Attend

• Chief Executives from any industry
• Entire management teams from any industry
• Function Heads
• Business development strategists