What 30+ Years of Business Excellence Taught Me About People
September 1, 2026
Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
$3,800.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
$3,800.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 5 Days |
|---|
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Students Love Us!
The course is very well structured and was well delivered by the instructor.
Wilhelmina Atitsogbi
They have a good grasp of all the trainings that they offer and support students to get their work out with great quality
AKANDE AUGUSTINE
Excellent training Instructors
Bernard Okpe
A good summary of Agile project management!
Joshua Agbogidi
I was impressed with Kola's in depth knowledge and passion on the subject matter. would definitely recommend MakeWay
Paul Machona
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Excellent learning experience with Kola. I got my yellow badge in one sitting!!
Uduak Effiong
Delivered with exceptional quality
Adedayo Adeyeba
Very interesting
Adeola Adebanjo
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
MakeWay Global is undoubtably the best training company I have worked with. Their professionalism, ability and willingness to help is genuinely second to none. Kabir Walker
Kabir Walker
The facilitator was knowledgeable and was able to break down the concepts and tools to everyone's level.
Jide Babalola
This has been a fantastic experience for our organization. Incredible knowledge of Lean Six Sigma by the facilitator.
energy training
I am now Lean Six Sigma Yellow Belt certified. Thanks to MakeWay Global for training me. I will recommend MakeWay Global any day and any time to anyone. I am fully ready for my Green Belt certification training with MakeWay Global.
Afuamhen Albert
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
They have a good grasp of all the trainings that they offer and support students to get their work out with great quality
Fantastic Training! Kola is a great teacher.
kiki Fredricks
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
Knowledgeable facilitator. Very practical
Efe Michael Denedo
Fantastic tutor for a professional and well executed course. Focused tuition to support learning with a friendly and open platform for discussion. Highly recommend!
Sam Ruark
The team is very professional and the quality of delivery is top notch. Customer satisfaction is also very good and it's good value for your time and money.
Eniola Boluogun
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After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
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