Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
£2,750.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
£2,750.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 5 Days |
|---|
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Students Love Us!
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
Great training and great instructor. Very meticulous and professional. Happy to have been able to participate and learn
O'Neil Rane
Pretty good Trainer. Kola is absolutely amazing and the company knows the lean six sigma well and communicates this well.
Ozioma Cynthia Ughelu
Great learning experience!
Gassia Assadourian
They have a good grasp of all the trainings that they offer and support students to get their work out with great quality
AKANDE AUGUSTINE
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Fantastic Training! Kola is a great teacher.
Nkiru Umeh
Very interesting
Adeola Adebanjo
The facilitator was knowledgeable and was able to break down the concepts and tools to everyone's level.
Jide Babalola
Excellent training Instructors
Bernard Okpe
It opened my eyes to se new ways and methodologies of improving system processes
Taiwo Aluko
I am now Lean Six Sigma Yellow Belt certified. Thanks to MakeWay Global for training me. I will recommend MakeWay Global any day and any time to anyone. I am fully ready for my Green Belt certification training with MakeWay Global.
Afuamhen Albert
It was a very insightful training experience, the facilitator had a good grasp of the topic and concept and his delivery style is excellent!
ADEBOLA SURAKAT
The sessions were very educating and eye opening! I look forward to putting to good use all i have learnt to improve processes organization.
Mary Ogunpeju
Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
Lucy Kemboi
Great learning experience!
Top notch training, and i enjoyed every bit of it... Let's go on with Kaizen.
Chizuru Nwankwonta
The training sessions were involving and relevant to my workplace. post training support was also amaing
Gigaloluwa Ilori
I was impressed with Kola's in depth knowledge and passion on the subject matter. would definitely recommend MakeWay
Paul Machona
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
MakeWay Global is undoubtably the best training company I have worked with. Their professionalism, ability and willingness to help is genuinely second to none. Kabir Walker
Kabir Walker
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Clients
After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
