WHY ORGANISATIONAL EXCELLENCE BEGINS WITH EMPOWERED PEOPLE
September 14, 2026
Introduction to Product and Service Management – FD105
£300.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Introduction to Product and Service Management – FD105
£300.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Overview
This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and delegates will develop the capability to participate as a member of a team in the application of the key tools.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Product and Services Management.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Product and Service
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
- Introduction to the product lifecycle stages and methodology
- Role of the Product/Service Manager
- Introduction to market analysis, benchmarking, and understanding customer requirements
- Innovation stage process:
- Stage process (methodology)
- Idea generation, screening and product/service selection
- Product/service requirements document
- Business review process
- Stakeholder management
- Concept stage process:
- Stage process (methodology)
- Writing a business case
- Critical success factors (CSF)
- Product/service forecast and trend analysis
- Cost and value analysis
- Development stage process:
- Stage process (methodology)
- Introduction to prototyping, piloting and evaluation methods
- Introduction to quality function deployment
- Introduction to quality planning for the supply chain
- Launch stage process:
- Stage process (methodology)
- Introduction to launch planning
- Production/Service Stage process:
- Stage process (methodology)
- Role of process management and continual improvement
- Withdrawal stage processes:
- Stage process (methodology)
Contact training@makewayglobal.com to apply for this course.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
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The facilitator "Mr Kola" was top notch
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I really enjoyed my journey with MakeWay Global. My Lean Six Sigma training was very interesting and useful Grand Merci à Kola
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Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
This has been a fantastic experience for our organization. Incredible knowledge of Lean Six Sigma by the facilitator.
energy training
Thoroughly enlightening
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September 8, 2026
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September 1, 2026
Overview
This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and delegates will develop the capability to participate as a member of a team in the application of the key tools.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Product and Services Management.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Product and Service
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
- Introduction to the product lifecycle stages and methodology
- Role of the Product/Service Manager
- Introduction to market analysis, benchmarking, and understanding customer requirements
- Innovation stage process:
- Stage process (methodology)
- Idea generation, screening and product/service selection
- Product/service requirements document
- Business review process
- Stakeholder management
- Concept stage process:
- Stage process (methodology)
- Writing a business case
- Critical success factors (CSF)
- Product/service forecast and trend analysis
- Cost and value analysis
- Development stage process:
- Stage process (methodology)
- Introduction to prototyping, piloting and evaluation methods
- Introduction to quality function deployment
- Introduction to quality planning for the supply chain
- Launch stage process:
- Stage process (methodology)
- Introduction to launch planning
- Production/Service Stage process:
- Stage process (methodology)
- Role of process management and continual improvement
- Withdrawal stage processes:
- Stage process (methodology)
Contact training@makewayglobal.com to apply for this course.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Delivered with exceptional quality
Adedayo Adeyeba
They have a good grasp of all the trainings that they offer and support students to get their work out with great quality
AKANDE AUGUSTINE
The sessions were very educating and eye opening! I look forward to putting to good use all i have learnt to improve processes organization.
Mary Ogunpeju
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
The course is very well structured and was well delivered by the instructor.
Wilhelmina Atitsogbi
I really enjoyed my journey with MakeWay Global. My Lean Six Sigma training was very interesting and useful Grand Merci à Kola
Great training and great instructor. Very meticulous and professional. Happy to have been able to participate and learn
O'Neil Rane
Makeway Global is a highly professional organization. The quality of their materials, feedback and communication will push you to succeed
Afolabi Odumuyiwa
A great eye opener and a motivation for continuous improvement praticability
Kunle Akinbowale
Knowledgeable facilitator. Very practical
Efe Michael Denedo
Fantastic Training! Kola is a great teacher.
Nkiru Igwe
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Aanuoluwapo S
Thoroughly enlightening
The training delivered by Kola Olutimehin was superb and excellent, he is such a talented trainer in Lean six sigma.
Bolatito Babafemi
The team is very professional and the quality of delivery is top notch. Customer satisfaction is also very good and it's good value for your time and money.
Eniola Boluogun
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After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
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