Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
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Customer-Focused Management: Strategies for Delivering Exceptional Service and Driving Loyalty
₦0.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 5 Days |
|---|
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Students Love Us!
Felicitation!!
Marna Boyi
Thank you MakeWay Global for a seamless opportunity to learn and implement the LeanSixSigma body of knowledge. I made my black belt!
Obele Godsfavour
Top notch training, and i enjoyed every bit of it... Let's go on with Kaizen.
Chizuru Nwankwonta
Very interesting
Adeola Adebanjo
The facilitator "Mr Kola" was top notch
Rafael Ariguzor
Overview
The need to obtain Customer Satisfaction to maintain and grow your business sounds trite and most people would think it is obvious. However, the need may seem obvious but the means to achieve it might be more complex. Remember, there is always someone out there planning to eat your tomorrow’s lunch. Companies at the top of their tree did not get there by accident. In the same way, people or teams that win gold medals or sell millions of copies of their songs are generally in a class apart, not only by natural ability but also because they have learned a trick or two not generally known to their competitors.
This course is designed to help you not only to discover those tricks but how they can be used to help you achieve ‘best in class’. Remember two things:
(i) In a military procession, it is only the marchers at the front who get a change of view.(ii) If you build the best products, the world will beat a path to your door.
At the workshop, amongst other topics, the participants will be able to:
- Identify not only customers’ stated needs but also predict key customers unstated needs (it is often these that determine the winners and losers).
- Find out whether there are some negative customer perceptions about your organisation that are unfair and untrue.
- Develop internal strategies to deal with the issues identified.
Who Should Attend
- Chief executives and members of the Management team
- Business strategists
- Business performance improvement facilitators
Additional Information
| Course Duration | 5 Days |
|---|
Fantastic Training! Kola is a great teacher.
Nkiru Igwe
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
I was impressed with Kola's in depth knowledge and passion on the subject matter. would definitely recommend MakeWay
Paul Machona
The team is very professional and the quality of delivery is top notch. Customer satisfaction is also very good and it's good value for your time and money.
Eniola Boluogun
I really enjoyed my journey with MakeWay Global. My Lean Six Sigma training was very interesting and useful Grand Merci à Kola
Karima Loucif
Pretty good Trainer. Kola is absolutely amazing and the company knows the lean six sigma well and communicates this well.
Ozioma Cynthia Ughelu
Thoroughly enlightening
Sandra Okonkwo
The facilitator "Mr Kola" was top notch
Rafael Ariguzor
The sessions were very educating and eye opening! I look forward to putting to good use all i have learnt to improve processes organization.
Mary Ogunpeju
The training delivered by Kola Olutimehin was superb and excellent, he is such a talented trainer in Lean six sigma.
Bolatito Babafemi
It was a very insightful training experience, the facilitator had a good grasp of the topic and concept and his delivery style is excellent!
ADEBOLA SURAKAT
Fantastic tutor for a professional and well executed course. Focused tuition to support learning with a friendly and open platform for discussion. Highly recommend!
Sam Ruark
Makeway Global is a highly professional organization. The quality of their materials, feedback and communication will push you to succeed
Afolabi Odumuyiwa
Great training and great instructor. Very meticulous and professional. Happy to have been able to participate and learn
O'Neil Rane
Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
Lucy Kemboi
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Clients
After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
