It is not unusual that the parties to a communiqué can be dismissed with completely different levels of understanding. Communication, through the various methods of speaking, writing and even body signals, is essential to the productivity of an organisation. In addition, the use of proper grammar cannot be over-emphasised.
During the course of this workshop, we will focus on business writing, proposal development, report writing as well as public/professional speaking, emphasising presentation skills and business etiquette. Communicating efficiently can make the difference between achieving your objective, or otherwise.
Over the course of the training, you will learn ways to make your communication count. You will discover how to plan and structure your written communication, as well as how you should prepare to speak and write good and clear English, even whilst under pressure. You will gain invaluable preparatory skills that will include editing and proofreading skills, which help to improve your documents and ensure that they are free from errors as far as possible.
At the workshop, amongst other topics, the participants will:
 Learn the importance of effective communication and taking responsibility for it in the workplace
 Learn verbal and non-verbal communication and how they are used
 Learn forms of effective written communication: letters, emails, proposals, and reports
 Determine the setting and clarity of the communication objective
 Learn effective reading skills and listening techniques that will help guide the communication that follows
 Embrace a systematic and logical approach to communication
 Learn how to best use illustrations, charts, graphs and tables
 Learn the basics of taking meeting minutes
 Understand the rudiments of editing and proofreading documents
 Can practise speaking publicly, including the use of presentation skills to enhance communication
 Explore better use of Microsoft Word to write properly
 Be able to build confidence such that it will aid open and free communication with some assertiveness

Who Should Attend
• Business Executives
• Business Managers
• Entrepreneurs
• Secretaries / Personal Assistants
• Meeting Minutes Writers
• All Employees (Management and Staff)