Introduction to Problem Solving – FD102
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Introduction to Problem Solving – FD102
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Overview
Gain a thorough introduction to the fundamentals of problem solving with this course. This course will cover the essential tools, techniques and methodologies for problem solving, giving delegates the confidence to actively participate in problem-solving teams. Learning outcomes will cover the application of key tools in order to develop robust, sustainable solutions that have a big impact on quality.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Problem Solving.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Area: Process Improvement
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Problem definition, scope (Is/Is Not, Description structures, customer/stakeholder requirements)
- Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation
- Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)
- Working as a team member with the following tools:
- Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
- Tools for root cause analysis (cause/effect Diagram, 5Whys)
- Solution generation (selection matrices)
- Evaluation of solutions (PDCA & risk assessment)
- Implementation of solutions (standardisation, monitoring, follow up)
Contact training@makewayglobal.com to apply for this course.
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I was impressed with Kola's in depth knowledge and passion on the subject matter. would definitely recommend MakeWay
Paul Machona
Fantastic Training! Kola is a great teacher.
Nkiru Umeh
Fantastic tutor for a professional and well executed course. Focused tuition to support learning with a friendly and open platform for discussion. Highly recommend!
Sam Ruark
Overview
Gain a thorough introduction to the fundamentals of problem solving with this course. This course will cover the essential tools, techniques and methodologies for problem solving, giving delegates the confidence to actively participate in problem-solving teams. Learning outcomes will cover the application of key tools in order to develop robust, sustainable solutions that have a big impact on quality.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Problem Solving.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Area: Process Improvement
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Problem definition, scope (Is/Is Not, Description structures, customer/stakeholder requirements)
- Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation
- Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)
- Working as a team member with the following tools:
- Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
- Tools for root cause analysis (cause/effect Diagram, 5Whys)
- Solution generation (selection matrices)
- Evaluation of solutions (PDCA & risk assessment)
- Implementation of solutions (standardisation, monitoring, follow up)
Contact training@makewayglobal.com to apply for this course.
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A good summary of Agile project management!
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The facilitator "Mr Kola" was top notch
Rafael Ariguzor
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Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
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Clients
After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
