Introduction to Process Design – FD106
₦400,000.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Introduction to Process Design – FD106
₦400,000.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Overview
Gain an understanding of the fundamentals of process design with this introductory course. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Process Design.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Process Management
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
- Process design/definition applied in continual and step change improvement activities
Contact training@makewayglobal.com to apply for this course.
Students Love Us!
Knowledgeable facilitator. Very practical
Efe Michael Denedo
Very practical learning experience
Olanrewaju Ibidapo
The training was fantastic and interractive
Opeyemi Akintola
The facilitator was knowledgeable and was able to break down the concepts and tools to everyone's level.
Jide Babalola
The facilitator "Mr Kola" was top notch
Rafael Ariguzor
Overview
Gain an understanding of the fundamentals of process design with this introductory course. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Process Design.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Process Management
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
- Process design/definition applied in continual and step change improvement activities
Contact training@makewayglobal.com to apply for this course.
The training was thorough and the class was interesting. Nice work Kola!!
Adetola Adepoju
Very quality, professional, really awesome and interactive learning experience. Thanks a lot @makewayglobal
Israel Akowe
The team is very professional and the quality of delivery is top notch. Customer satisfaction is also very good and it's good value for your time and money.
Eniola Boluogun
Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
Lucy Kemboi
Pretty good Trainer. Kola is absolutely amazing and the company knows the lean six sigma well and communicates this well.
Ozioma Cynthia Ughelu
The facilitator "Mr Kola" was top notch
Rafael Ariguzor
Fantastic Training! Kola is a great teacher.
Nkiru Umeh
I really enjoyed my journey with MakeWay Global. My Lean Six Sigma training was very interesting and useful Grand Merci à Kola
Karima Loucif
I enjoyed my training on lean six sigma. The trainer is very knowledgeable and he was able to expalin the concepts very well. I would recommend MakeWay Global for their quality and excellence.
mary apamo
Top notch training, and i enjoyed every bit of it... Let's go on with Kaizen.
Chizuru Nwankwonta
I was impressed with Kola's in depth knowledge and passion on the subject matter. would definitely recommend MakeWay
Paul Machona
Great training and great instructor. Very meticulous and professional. Happy to have been able to participate and learn
O'Neil Rane
The training delivered by Kola Olutimehin was superb and excellent, he is such a talented trainer in Lean six sigma.
Bolatito Babafemi
The course is very well structured and was well delivered by the instructor.
Wilhelmina Atitsogbi
The sessions were very educating and eye opening! I look forward to putting to good use all i have learnt to improve processes organization.
Mary Ogunpeju
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Clients
After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
