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September 14, 2026
Introduction to Process Design – FD106
$400.00
*All prices are excluding VAT
Approved. Contents approved by the National Occupational Standards (UK)
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Introduction to Process Design – FD106
$400.00
*All prices are excluding VAT
Online (Instructor Led)
Join a scheduled class with a live instructor. Engage in activities, and communicate with your trainer and peers.
Classroom (Physical)
Smaller class sizes foster discussions and provide a personal and interactive learning environment.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Overview
Gain an understanding of the fundamentals of process design with this introductory course. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Process Design.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Process Management
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
- Process design/definition applied in continual and step change improvement activities
Contact training@makewayglobal.com to apply for this course.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Students Love Us!
It opened my eyes to se new ways and methodologies of improving system processes
Taiwo Aluko
Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
Lucy Kemboi
The training was thorough and the class was interesting. Nice work Kola!!
Adetola Adepoju
Makeway Global is a highly professional organization. The quality of their materials, feedback and communication will push you to succeed
Afolabi Odumuyiwa
Thoroughly enlightening
Sandra Okonkwo
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Overview
Gain an understanding of the fundamentals of process design with this introductory course. Delegates will learn the key knowledge and skills needed for process design in line with stakeholder and customer requirements – and the standardised processes required to deliver them. This course will also cover process performance, supply chains and ongoing improvement activities.
At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Process Design.
Indicative study time: 16 hours
Assessment: Assignment
Recommended prior knowledge: None required
Topic Areas: Process Management
Who is this Course for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative Course Content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
- Process design/definition applied in continual and step change improvement activities
Contact training@makewayglobal.com to apply for this course.
Additional Information
| Course Duration | 4 weeks / 16 hours |
|---|
Top notch training, and i enjoyed every bit of it... Let's go on with Kaizen.
Chizuru Nwankwonta
The sessions were very educating and eye opening! I look forward to putting to good use all i have learnt to improve processes organization.
Mary Ogunpeju
Pretty good Trainer. Kola is absolutely amazing and the company knows the lean six sigma well and communicates this well.
Ozioma Cynthia Ughelu
Fantastic Training! Kola is a great teacher.
Nkiru Umeh
It was a very insightful training experience, the facilitator had a good grasp of the topic and concept and his delivery style is excellent!
ADEBOLA SURAKAT
The training was great. The instructor is knowledgeable and explains the concepts very well. Thank you.
Robert Kato
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Aanuoluwapo S
The training sessions were involving and relevant to my workplace. post training support was also amaing
Gigaloluwa Ilori
Excellent learning experience with Kola. I got my yellow badge in one sitting!!
Uduak Effiong
I was impressed with Kola's in depth knowledge and passion on the subject matter. would definitely recommend MakeWay
Paul Machona
I am now Lean Six Sigma Yellow Belt certified. Thanks to MakeWay Global for training me. I will recommend MakeWay Global any day and any time to anyone. I am fully ready for my Green Belt certification training with MakeWay Global.
Afuamhen Albert
At the end of the lean six sigma training I was able to identify improvement opportunities for my work processes which will form my green belt project. Excellent training! Will definitely recommend.
Aanuoluwapo S
Felicitation!!
Marna Boyi
Thoroughly enlightening
Great concept ! Looking forward to putting in practice! Very interactive teaching style! I highly recommend
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After payment, please send an email to connect@makewayglobal.com with (Name, Email Address and Telephone Number) or call +44 20 3858 3600.
Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the training venue. Your confirmation verifies your course registration. Seating is limited. Refreshments and training resource kits are included in training fees.
TRANSFERS AND CANCELLATION POLICY
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail no later than 7 business days before the programme start date. You may transfer into another training event that will be held before September 30, 2027. If you are unable to send a replacement, you forfeit your registration fee. If you are unable to attend the programme to which you transfer, you may send a replacement. All transfers and cancellations must be made in writing to connect@makewayglobal.com
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